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iTunes and the 'spinning beach ball' of death
Posted: Tue Dec 04, 2007 11:58 am
by Haydn
I use iTunes on an iMac G5. Recently, I've updated OS X and iTunes.
Since doing this, I have frequent problems when ripping tracks from CDs - I regularly get the 'spinning beach ball' of death. When this happens, the machine just hangs and I have to re-start. It was fine until I updated the OS X and iTunes. Any suggestions, please

?
Re: iTunes and the 'spinning beach ball' of death
Posted: Tue Dec 04, 2007 12:44 pm
by straycat
Haydn wrote:I use iTunes on an iMac G5. Recently, I've updated OS X and iTunes.
Since doing this, I have frequent problems when ripping tracks from CDs - I regularly get the 'spinning beach ball' of death. When this happens, the machine just hangs and I have to re-start. It was fine until I updated the OS X and iTunes. Any suggestions, please

?
Not wanting to be alarmist, but I had a similar issue when I upgraded to Leopard. I ended up doing a Disk First Aid on my drive, which reported it as having unfixable errors. Replaced the drive, and all was well... but there was a small amount of data loss, so a backup would be recommended.
I think the drive was already failing, but for some reason the upgrade exacerbated it, which is something I've come across more than once before. Might not be your issue, but it could be worth investigating.
Re: iTunes and the 'spinning beach ball' of death
Posted: Tue Dec 04, 2007 3:00 pm
by Haydn
straycat wrote:Haydn wrote:I use iTunes on an iMac G5. Recently, I've updated OS X and iTunes.
Since doing this, I have frequent problems when ripping tracks from CDs - I regularly get the 'spinning beach ball' of death. When this happens, the machine just hangs and I have to re-start. It was fine until I updated the OS X and iTunes. Any suggestions, please

?
Not wanting to be alarmist, but I had a similar issue when I upgraded to Leopard. I ended up doing a Disk First Aid on my drive, which reported it as having unfixable errors. Replaced the drive, and all was well... but there was a small amount of data loss, so a backup would be recommended.
I think the drive was already failing, but for some reason the upgrade exacerbated it, which is something I've come across more than once before. Might not be your issue, but it could be worth investigating.
I haven't upgraded to Leopard, just upgraded to the latest Tiger (10.4.11). Is it safe to downgrade to the earlier version of Tiger (think it was 10.4.7)?
Posted: Tue Dec 04, 2007 3:40 pm
by Lawrence
My advice: Get a PC. I don't have any of those compatibility problems on my PC.

Posted: Tue Dec 04, 2007 4:25 pm
by Mr Awesomer
They already have PCs.
Posted: Tue Dec 04, 2007 11:11 pm
by Lawrence
No, they have personal computers. I mean the REAL PCs that 90% of the civilized world uses and enjoys, no matter what clever, witty marketing scheme they might cook up.

Posted: Wed Dec 05, 2007 12:20 am
by Mr Awesomer
Lawrence wrote:No, they have personal computers. I mean the REAL PCs that 90% of the civilized world uses and enjoys, no matter what clever, witty marketing scheme they might cook up.

Apparently you've been living under a rock technology wise for the last two years and haven't heard about all the improvements Intel based Macs have ushered in.
http://www.apple.com/macosx/features/bootcamp.html
Re: iTunes and the 'spinning beach ball' of death
Posted: Wed Dec 05, 2007 2:58 am
by straycat
Haydn wrote:
I haven't upgraded to Leopard, just upgraded to the latest Tiger (10.4.11). Is it safe to downgrade to the earlier version of Tiger (think it was 10.4.7)?
If it is a hard drive issue, it would need looking at anyway - I'm being a bit alarmist having been burned by that before (on both Macs and PCs)
Perhaps I have a knack for making things go wrong - I'd still maintain that a disk check would be a good idea (they can still fail, no matter what platform you're on)
Rolling back to an earlier Tiger - I honestly don't know, having never done it - didn't, in fact, know you could without a reinstall. If nothing else works, it's always worth a shot.
Posted: Wed Dec 05, 2007 12:24 pm
by lipi
you can't roll back the os without a re-installation. you can roll back itunes, though, if you can get your hand on the older installer package. (just remove the new one from the applications folder before you run the installer.)
Posted: Wed Dec 05, 2007 4:24 pm
by trev
I've also been having issues since I upgraded. A CD will play two tracks and then hang. Hopefully a fix will be on the way soon.
Posted: Thu Dec 06, 2007 3:20 pm
by PhilShapiro
I used 10.4.11 for a month or so before upgrading to 10.5 last week and didn't have any problems with iTunes or otherwise. I don't have any "haxies" installed (like
APE) or any downloaded iTunes plugins; these can cause problems.
I agree with straycat, run Disk Utility and check things out. In general you can't back out an OS point upgrade without doing a reinstall.
As always, backups are a Good Idea.

Before 10.5/Time Machine I used
Carbon Copy Cloner.
SuperDuper! is also nice.
Posted: Thu Dec 06, 2007 3:38 pm
by Haydn
trev wrote:I've also been having issues since I upgraded. A CD will play two tracks and then hang. Hopefully a fix will be on the way soon.
I am using OS X 10.4.11 and iTunes 7.5, and my system hangs after playing an average of about 5 tracks. It was the same problem using 10.4.10, but fine on earlier versions of OS X and iTunes. Which versions are you using Trev?
Posted: Thu Dec 06, 2007 4:25 pm
by trev
I'm using 10.5.1 and iTunes 7.5, so it sounds like it might be an iTunes 7.5 problem.
I'm using a 2GHz Intel Core Duo Macbook.
Posted: Sat Dec 08, 2007 2:13 pm
by patrik
Re: iTunes and the 'spinning beach ball' of death
Posted: Sun Dec 09, 2007 10:26 am
by Haydn
straycat wrote:Haydn wrote:I use iTunes on an iMac G5. Recently, I've updated OS X and iTunes.
Since doing this, I have frequent problems when ripping tracks from CDs - I regularly get the 'spinning beach ball' of death. When this happens, the machine just hangs and I have to re-start. It was fine until I updated the OS X and iTunes. Any suggestions, please

?
Not wanting to be alarmist, but I had a similar issue when I upgraded to Leopard. I ended up doing a Disk First Aid on my drive, which reported it as having unfixable errors. Replaced the drive, and all was well... but there was a small amount of data loss, so a backup would be recommended.
I think the drive was already failing, but for some reason the upgrade exacerbated it, which is something I've come across more than once before. Might not be your issue, but it could be worth investigating.
Thanks, but I won't do this just yet. I suspect it's some sort of bug with the latest iTunes and/or OS X. (As Trev has had the same problem using iTunes 7.5 and a different version of OS X, I suspect it might be a bug with iTunes 7.5). Anyway, I'm going to speak to Apple support staff at the Apple Store and see what they suggest.